AX / D365 Health Check

Find out what is actually wrong with your Dynamics system

A paid one-to-two week assessment for organisations running AX, NAV, Business Central or Dynamics 365. We examine the system, its customizations, its integrations and the way it is supported — then hand you a risk register and a 90-day roadmap. Yours to keep, whether you work with us afterwards or not.

Request a Health Check → See what you get
Does this sound familiar?

Most ERP systems do not fail suddenly. They erode.

If three or more of these are true, a Health Check will get you answers faster than another internal meeting will.

Your original partner is gone

The team that implemented the system has moved on, been restructured, or simply stopped answering. The knowledge left with them.

Nobody knows what the customizations do

Code written years ago, undocumented, and now nobody dares touch it. It is usually the single thing blocking an upgrade.

You are on a version past its support life

AX 2009, AX 2012 or an old NAV build. It runs today, but every month of delay raises both the migration cost and the outage risk.

Month-end close still runs on Excel

The data is in the ERP, but the numbers leadership actually sees get rebuilt by hand outside it, every single month.

Every integration is a black box

Interfaces to banking, warehouse or production systems work — until they don't, and then nobody can say where they broke or who owns them.

You pay for support you cannot measure

No SLA, no defined priorities, no monthly report. Just an invoice and a feeling that responses are slower than they should be.

What you get

Six written deliverables, not a generic slide deck

Everything below is built from your system specifically — your module names, your actual customizations, the people we interviewed.

1 — Support risk register

What is likely to break, what it costs the business when it does, and who can actually fix it today — ranked by business impact rather than technical effort.

2 — Customization & integration risk map

An inventory of every modification and interface, each classified as safe, needs documenting, or actively blocking your upgrade path.

3 — Workflow gap analysis

Where your team leaves the system for Excel, paper or WhatsApp — and why. These gaps are usually the largest single source of lost hours.

4 — Reporting & Power BI opportunities

The reports being assembled by hand today that could be automated, ordered by hours saved per month.

5 — SLA recommendation

The priority tiers, response times and coverage your situation actually warrants — written as a specification you could put to any vendor, not just to us.

6 — A 90-day roadmap

What to fix in month one, two and three, in what order, with an indicative cost against each item.

How it runs

One to two weeks, and under six hours of your team's time

01

Scope & access

A 30-minute call to fix entities, sites and modules in scope, then read-only access to a test environment.

02

Interviews

Three to five short sessions with finance, operations and IT. An hour each, no more.

03

System review

We work through the customizations, integrations, error logs and ticket patterns. This part is our load, not yours.

04

Findings readout

A findings session with your leadership team. The documents are handed over and stay yours.

A fixed fee, scoped to your estate

The price is set by the number of legal entities, sites, modules and integrations in scope, plus how many interviews it needs. No hourly billing, no open-ended invoice. You know the number before we start.

The fee credits back if you continue

If you go on to a support SLA or an implementation project with us, the Health Check fee is credited in full against it.

To be direct about it: this is not a free audit. Free audits always end in a sales pitch, because that is what pays for them. This is a paid product with defined deliverables — which is exactly why the output is usable even if you never work with us again.

Who it is for

Manufacturers, contractors, and operationally complex organisations

We work across AX 2009, AX 2012, Dynamics NAV, Business Central and Dynamics 365 Finance & Operations. If your system runs production, inventory, procurement or project costing, this is built for your situation.

Canex Aluminum

Dynamics 365 Finance & Operations implementation. Manufacturing, Egypt.

Al Bawani Group

AX 2012 support under SLA. Construction & contracting, Saudi Arabia.

Alexandria Container & Cargo Handling

Dynamics 365 Finance & Operations for HR and Finance. Ports & logistics, Egypt.

Request a Health Check

We reply within one business day with a proposed scope and a fixed fee. No discovery call required first.

We use your details only to answer this request. No mailing list, no sharing with third parties.

Questions you probably have

Do you need access to production data?No. Read-only access to a test environment is enough, and an NDA is signed before any access is granted.
What if our current partner is still under contract?Common, and not a problem. The Health Check is an independent assessment — plenty of clients use it to negotiate better service from the vendor they already have.
Does it end in a sales pitch?The readout session is about the findings. If you want to discuss us delivering the roadmap, that is a separate call, and you ask for it.
We are outside Egypt — do you work with us?Yes. We have clients across Egypt, Bahrain, Kuwait and Saudi Arabia, and the Health Check can run entirely remotely.

Would you rather talk first?

If you are not sure the Health Check is what you need, a short call will settle it quickly.

Talk to an expert →