Our Services

Everything you need, from strategy to support

Eight integrated services covering the entire digital transformation lifecycle — delivered by one team that knows your business.

Dynamics 365 ERP, CRM & Business Central

Our core business: full Microsoft Dynamics 365 implementation designed around how you actually operate — from finance and supply chain to sales and customer service. For growing mid-market companies, we deliver Business Central, the all-in-one cloud ERP with fast implementation and sensible cost. One unified system that works from day one and scales as you grow.

Discuss your ERP project →

Data Migration Services

We move your historical data out of legacy systems safely and accurately — without losing a single record or a single business day.

Plan your migration →

Digital Transformation Planning & Auditing

We assess your current technology landscape and build a realistic roadmap — so you invest only in what delivers real returns.

Request a systems audit →

AI & Intelligent Automation

AI agents that take on repetitive finance and operations work, and automation on the manufacturing floor — built on Copilot, Power Platform, and the Dynamics data you already own.

Explore an automation project →

Training & Business Consultation

A system is only as good as the people using it. We train your teams and provide hands-on consultation to guarantee real adoption.

Arrange team training →

Business Process Optimization

We redesign broken processes before automating them — because automating a bad process just makes mistakes happen faster.

Review your processes →

Dedicated Support Center

SLA-driven, multi-tier support: functional, technical, and infrastructure. Already running Dynamics? We'll take over your support.

See the Support Center →

Custom Software Solutions

When off-the-shelf isn't enough, we build custom software that integrates seamlessly with your Microsoft ecosystem.

Scope a custom build →
Common Questions

Questions leadership teams ask us

Search or browse by topic — quick answers on who we are, how we work, and where we can help.

Common questions

Which Microsoft systems do we support?

Current Microsoft Dynamics 365 (Finance & Operations, Business Central and CRM) as well as older Dynamics AX systems such as AX 2012, which are no longer covered by Microsoft mainstream support.

Can DPL take over support for an ERP system another partner built?

Yes, that is what our Support Center is set up to do. We start with a Health Check to understand your environment, customizations and integrations, then stabilize it and move you onto SLA-backed functional, technical and infrastructure support. Your business keeps running while responsibility changes hands.

How do your support SLAs work?

Support runs on service-level agreements across three tiers: functional, technical and infrastructure. You get defined response commitments, one point of accountability, and proactive optimization instead of break-fix only. We match the tier mix to how critical each system is to your operations.

What is the free Health Check?

A free assessment of your Microsoft Dynamics system, usually one to two weeks. We review support risks, workflow gaps, risky customizations and integrations, and give you a 90-day roadmap. No cost and no obligation, and you decide what happens next.

Can you help us move from an older ERP to Dynamics 365?

Yes. We follow a business-led approach: understand how you operate, design the solution, implement and migrate the data, then support and optimize after go-live. Many clients start with support and move to migration when they are ready.

Where are you based, and how do we get started?

We are based at The Greek Campus in Cairo and serve clients across Egypt, Saudi Arabia, Bahrain, Kuwait and the UAE. Getting started is a conversation: we learn how your systems run, where they cost you time or money, and outline your options. No obligation.

Not sure where to start?

Tell us the challenge you're facing and we'll recommend the right path — no commitment required.

Talk to an Expert →